Privacy Policy
This Privacy Statement applies to the business activities of Shockwave Media Pty Limited trading as MyCrowd Connect.We facilitate communication by our clients using media such as email, SMS, push notifications, and the like.
We understand the importance of maintaining the confidentiality of this information and the requirement to comply with the provisions of the Privacy Act 1988 and the Australian Privacy Principles. This statement is intended to help to understand how we collect, use and safeguard personal information.
Personal Information Collection
Our clients provide personal information including names and addresses, email addresses, mobile phone numbers, website activity and other information relevant to the communication they require. This is generally through secure file transfer mechanisms.
Information Use
Personal information is used in communication (e.g. name and address for mail, email address for an email blast) of our clients. It may also be used in the identification of information to be recovered from archive or for other purposes required by our clients.
Disclosure
We may provide personal information to third parties to assist in the provision of client communications and services including:
• Email and SMS communication platforms, membership intergrations (blast engines), and
• Organisations that participate in payments systems, including merchants and payment organisations
We may also provide information to authorities where required by law.
Overseas Disclosure
We may use overseas suppliers to assist in the delivery of electronic communication material. Prior to establishing a relationship with an offshore supplier, we confirm their data security arrangements to protect the information, confirm measures are in place to restrict the use to which they can put the information and require their acknowledgement and compliance with the requirements of Australian privacy laws.
Storage and Security of Personal Information
Security is controlled and assessed in terms of physical and electronic measures. The extent of security is determined by client requirements and ranges from physically segregated equipment with strictly limited, authorised access, using highly encrypted databases to the more general access controlled, secure, electronic systems and databases. The security measures include:
- Physical security controls in our building.
- Information storage in secure databases.
- Electronic security such as firewalls, intrusion detection, virus scanning and data encryption.
- Training and reminding our employees of confidentiality requirements.
We may use third party suppliers to electronically store personal information. Where we do this, we use contractual arrangements to ensure that appropriate measures are taken to protect that information and restrict the uses to which they can put that information.
Data Deletion Requests
MyCrowdConnect prioritizes the privacy and data protection rights of all users. If you wish to have your personal data deleted from our platform, you can easily submit a request at any time. Simply submit a request through our contact portal and our compliance team will swiftly attend to your plea. Upon receiving your request, we will promptly review it and take appropriate steps to delete your data from our systems in compliance with applicable data protection laws and regulations.
We will ensure that any retained data is only used for the purposes outlined in our Privacy Policy and is kept secure in accordance with industry best practices.
Changes to this Statement
We update this policy from time to time, so please refer to this page for the latest version. If you have any questions, please contact us at the above address.
